The lack of full remote access has killed or crippled many digital signage networks because of the costs brought on by having to send technical people to installed sites to resolve whatever problems have developed with the media players or screens.
Often, the equipment is located in areas that are accessible only after normal operating hours, and sometimes only by a pair of workers using anything from ladders to hydraulic lifts. Rolling a truck – the oft-used phrase for field service calls – during overtime hours, and then renting equipment such as man-lifts, can send network operating costs through the roof.
The problem is especially troubling because it often takes hours to make the service arrangements, while the actual fix might take minutes or even seconds. Every network operations manager can tell you stories about trying to resolve issues with local managers, and then giving up and going on site – only to discover a PC or screens was unplugged. Continue reading