When most of the supermarket chains are facing a downtrend of their annual sales revenue, Carrefour Taiwan makes a 10% growth rate in annual sales revenue in 2016, and even makes the top 5 region among Global Carrefour’s list.
What’s the secret?
Carrefour Taiwan team is always thinking about the customers: how to improve the service quality? How to achieve zero-customer-complaints in each store? How to make shoppers enjoy every moment in Carrefour Taiwan stores?
Carrefour Taiwan came to Advantech and told us, their priority in making each strategical decision is all about customers. Seeing the global retail industry is revolving, Carrefour Taiwan knows they have to go further and to lead customers to go beyond traditional retailing.
“The core is to deliver better service to our customers.” Rami Batieh, the CEO of Carrefour Taiwan said to us during his first visit to Advantech Linkou IoT campus.
This is the starting point where we begin to discuss with Carrefour Taiwan team how to create real value to shoppers who does shopping in hypermarkets and supermarkets.
Google Assistant, Siri, Alexa and Cortana. These are a few among the many AI bots or assistants that are supposed to make our life a little more comfortable and intelligent. However, can this computer generated intelligence also be of use for the retail sector? The following article takes a closer look to what can be expected from AI in retail and logistsics and make it truly iRetail. Click HERE to read it.
Our partner Intel has written an interesting article that we would like to share with you. We know that the Internet of Things Technology (IoT) has been discussed to bring a faster, safer, more flexible and comfortable way for retail and hospitality businesses to service their customers. However, the technology has much more in store for you then just that. It can also “Wow” your potential new customers and get them interested in your store. Investing in this might be the next big differentiator in brick-and-mortar stores and hotel and restaurant locations. Have a deeper look into THIS ARTICLE
Retail and IoT – the dream-team of 2017? There are several reasons for investing in a new infrastructure in your store or chain: attracting customers with brand-new technology, increase service and satisfaction, efficiency and intelligent inventory management, among others. The following article we found for you gives you a deeper insight on what advantages the IoT era has in store for you HERE
IoT devices connect us with a plethora of devices which in return are connected with each other, allowing us to simplify processes. One of these most used processes are payment systems. The following study shows that the majority of consumers is aware of the improvements IoT technology offers their life, but also the caveats it presents. Have a deeper look by reading THIS ARTICLE.
The commonly used phrase “there is an app for that” is not only omnipresent nowadays, but is becoming increasingly true. Together with new possibilities such as augmented reality the virtual app world and the physical world we live in are becoming intertwined. What does this mean for our society?
Have a look at this article that talks about “The Future of Apps” report by F5 Networks HERE
There are many ways to engage an audience or customers with a specific brand. But none is as unobtrusive and rewarding as gamification. This method uses video game mechanics such as leader boards, rewards, trophies and interactivity to let customers literally play with the brand. When done well, the impact of gamification techniques is impressive, however, what exactly is gamification and how can the retail and hospitality industry leverage its positive outcomes? Have a look at the THIS article by Jennifer Lonoff Schiff for more insight on this topic and let us know in the comments if you favor this method or not!
A very big part of every retail business happens behind the scenes – in a place where the customer does not know what is happening. Behind the shiny floors and decorative show rooms of every retail store there are inventories and crucial logistic operations happening everyday. With RFID chips the process behind the scenes might finally get its overdue revolution. Read the whole story by Barbara Thau at forbes.com HERE
Not only internet and calling is mobile now – your restaurant experience is about to become mobile as well. This great article from the foodnewsfeed gives an accurate insight on how this type of technology is giving restaurants #theMobileTouch. Have a look HERE