When most of the supermarket chains are facing a downtrend of their annual sales revenue, Carrefour Taiwan makes a 10% growth rate in annual sales revenue in 2016, and even makes the top 5 region among Global Carrefour’s list.
What’s the secret?
Carrefour Taiwan team is always thinking about the customers: how to improve the service quality? How to achieve zero-customer-complaints in each store? How to make shoppers enjoy every moment in Carrefour Taiwan stores?
Carrefour Taiwan came to Advantech and told us, their priority in making each strategical decision is all about customers. Seeing the global retail industry is revolving, Carrefour Taiwan knows they have to go further and to lead customers to go beyond traditional retailing.
“The core is to deliver better service to our customers.” Rami Batieh, the CEO of Carrefour Taiwan said to us during his first visit to Advantech Linkou IoT campus.
This is the starting point where we begin to discuss with Carrefour Taiwan team how to create real value to shoppers who does shopping in hypermarkets and supermarkets.
Currently ranked 2 9th on Forbes’ “America’s Largest Private Companies” list, Amway uses a multi-level marketing model to sell health, beauty, and home care products in various countries. In an effort to offer a truly unique customer shopping experience, Amway planned to build a customer experience center equipped with various interactive “experience kiosks”, such as makeup kiosks and body detection kiosks, that would provide an engaging one-stop shopping environment. Because this would be the first Amway customer experience center, the ability to provide prompt and satisfying service was the company’s most significant concern. To support its vision of providing integrated online and offline services, Amway required reliable, high-performance computing terminals to serve as interactive kiosks and point-of-sale (POS) systems. After evaluating several options, Amway selected Advantech to provide a comprehensive solution capable of supporting diverse applications.
Advantech provided its UTC-510 industrial-grade all-in-one touch computers, for use as interactive kiosks and digital signage displays, and its UPOS-510 POS system.
Have a look at what we offered at the Euroshop 2017 this year. The focus lied on POS (point-of-sales systems), however, we also presented various solutions for the retail and hospitality industry. See for yourself:
1.2 Trillion US-Dollars – that’s how critically the impact of the Internet of Things (IoT) will be on the retail market alone in the next few years according to a report by McKinsey. With solutions like “Automated Checkout”, “Real-Time In Store Promotions” and “Customer Experience Optimization” , retail is undergoing a change as big as the step from mom-and-pop stores to supermarkets. Advantech supports retailers to face this challenge by providing the technology needed to create engaging shopping experiences in the IoT-Era. After heading the transformation in Asia Advantech now answers the call for intelligent retail solutions in the European market. At this year’s EuroCIS from 23rd to 25th February the company has presented itself, its solutions and its experiences from Asia. The shopping mall of the future has interactive self-service terminals which will give the consumer information, directions and show favored products. Multimedia displays will recognize their audience and show advertisements which will most likely effect the consumers – depending on age and gender. And reportings from the intelligent video analytics can immediately show how effective these ads have been. While retailers in Germany are only starting to grasp the impact of the digital revolution for their business, in other parts of the world digital iRetail solutions are already common. Especially in modern and dynamic cities of Asia, these futuristic visions are already reality.
One successful case is from one of the Europe’s leading manufacturers of premium travel and carry-on luggage. The German luggage brand adopted Advantech’s digital signage solution at its flagship store in Taipei 101 for interactive promotion broadcasting.
Advantech partners with local system integrators to bring its customers the most innovative retail and hospitality solutions, including POS, self-serving-kiosks, interactive digital signage, smart mirror, digital menu boards, indoor navigation, and cloud queue service.
Advantech will host a booth at the Digital-in-Store event at Paris Expo, Porte de Versailles, France. You can find us in Hall 1, stand Q018 from September 21st to September 23rd.
The Digital-in-Store event is part of the E-Commerce Paris event. Advantech will show their retail & hospitality computer solutions. Should you wish to make an appointment with one of our sales people, kindly send an email
Advantech Intelligent Retail Solutions make services more thoughtful, more efficient in business operating and strategy planning.
Digital technologies and shopper behavior changes have changed the retail business, and completely rewritten the original rise of what we learned in consumer activity and business outlook. The IoT, O2O, Cloud Service, Omni-Channel Retailing, Mobile Connectivity and future virtual retail development concepts, making retail began officially entered the intelligent era. IT management is absolutely crucial victory of future retail, digital services to give shoppers a more thoughtful, real-time shopping experience, and improve operational efficiency.
In the new Intel® IoT Ignition Lab Swindon, a demonstration will be shown on the kiosk point-of-sale solution via a portrait panel PC with Intel® Retail Client Manager (Intel RCM) software application. This solution was realized by Advantech and Intel® Corporation.
Retailers would like to use every opportunity to influence consumers with their purchasing decisions. Having an all-in-one panel touch computer in-store with interactive content will have a great impact on shop visitors. Showing the collection the customer might be interested in based on their customer card for instance. The UTC-620, an all-in-one portrait retail panel computer with its 21.5” full-HD display, is optimal for reading content rich applications.