Empowered customer care in banking

The banking industry is being transformed. Thanks to branch automation management, banks using the Customer Visit System® (CVM) have improved services, personalizing the customer experience with a more friendly touch. 

There are plenty of people in the bank, plenty of lines to wait in, and plenty of time to be lost waiting to get to the teller window. But on this trip, it’s a little diffferent. On the way to the bank, you remotely place yourself in a queue using a smartphone app. You walk in, the bank managers wanders over and greets you by name. Maybe she asks how your last business trip went, or how you’re settling in to the new house. There’s not a lot of time for talk though, as it’s your turn at the window. The teller gretts you by name as well and asks how the new car is running. It’s all quite surreal: you might feel a bit as if the bank is being run by your best friends.

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When predictable is good

Predictable can be both good and bad when it comes to digital signage.

It’s bad when the content on the screen, as well as the layout and programming approach, looks much like everything else out there. To have impact, a network needs the stopping power of strong creative and an overall look that is anything but predictable.

But when it comes to operating a digital signage network, predictable warms the hearts of IT, deployment and operations people.

Ask anyone who has started and ran digital signage networks from the early stages, and they will be happy to relate all the mistakes made – among them a big decision to use consumer grade PCs. The problem, they’ll say, was that these PCs were anything but predictable. Continue reading